Job Description :
IT Technical Trainer for State of Georgia
Duration: 12+ Months
Location: Atlanta, Georgia
Direct Client: State Government
Position ID: 54189

IT Trainer – Atlanta/Cartersville Area

IT Technical Trainer

Position will be based in Atlanta/Cartersville area and require travelling to Georgia DOT Offices within the State of Georgia: Cartersville, Gainsville, Thomaston, Macon, Atlanta Area.

Candidate will travel to Georgia DOT Offices statewide as needed to train classes.

Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy:

A Georgia DOT cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Georgia DOT policies/procedures.

Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor. Candidates will work with supporting IT team members (system architects, application developers, database, network, server, etc and interacting with business units to understand the technical/business functionality of IT applications to develop technical training materials.

The IT Training Team delivers classroom training across the 7 Georgia DOT Districts in the State of Georgia. Internal/external users, customers, or stakeholders will be trained to operate or support Georgia DOT IT applications/systems.

The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time.

All candidates submitted for this or any other Job Posting that are currently working under a VISA, Employment Authorization Card, or any other authorized programs of the Federal Government must have a current active VISA or status in order to be submitted. Candidates that have an expired VISA or are in the process of applying for an extension, transfer, or a new VISA, should not be submitted.

The Department has 12 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval. Consultants are not to take extended leave during their first year of service (e.g. 1 week or greater Consultants may not telework or work a compressed work week schedule during their first year of service.


Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor.
Adhere to the priorities, objectives, and guidance of Team Leader and IT management
Participate in IT Projects to design and develop learning materials
Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
Proactively and effectively communicate with Team Leader and IT management
Adhere to the priorities, objectives, and guidance of Team Leader and IT management
Maintain, coordinate, and communicate training schedules with end users and stakeholders
Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
Collect and maintain training data to support department key performance indicators
Make arrangements for external vendor provided training at Georgia DOT training centers
Conduct training courses, customer webinars, on-site customer training, and user group sessions
Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
Provide user training support with IT product launches and go-lives
Travel to Georgia DOT business locations (within State of Georgia) to conduct training
Ability to maintain professionalism and order within the classroom to complete course objectives
Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
Ability to meet deadlines
Training material software to be used includes, but is not limited to:
Microsoft Office Professional
Adobe Captivate
Trivantis Lectora (including Camtasia)
Training materials may include, but is not limited to:
Quick Reference Guides
Instructor Manuals
User Manuals
Web Based Training
Training content to be developed will include, but is not limited to:
Georgia DOT developed in-house software and systems - Training will be provided upon hire
COTS applications implemented by Georgia DOT
Microsoft Office
Oracle Business Intelligence (OBIEE)
Cell phone/mobile applications

Required Qualifications

Bachelor's degree in Training, Management, or Technical Communications, Engineering, MIS, IS, IT or other technical field.
Experience skills with Microsoft Office
4+ years of experience in the field of IT technical training and train-the-trainer training
4+ years of experience in developing role based end user training materials for IT applications/systems
Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
Experience in course design and development
Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
Ability and flexibility to travel frequently within State of Georgia
Strong commitment to providing superior customer service
Excellent verbal and written communication skills
Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
Hands-on, can-do attitude
Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses
Ability to maintain a valid driver’s license and capable of driving/operating a car
Must have a clean driving record
Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials

Preferred Qualifications

Experience with developing content for workforce teaching and instruction
3+ years of experience with course delivery tools such as Captivate, Lectora, and Camtasia
Experience in managing lists and library content in SharePoint
Strong technical background in computers, transportation, or government
Familiarity with ITIL or REMEDY

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Client : Georgia Department of TRANSPORTATION