Job Description :
Title: Software Support Representative L3

Job Description: As a member of the Technical Support Team, provide professional, courteous and prompt first, second, and third level technical support (primarily via phone and email) for assigned NCR products. This includes problem definition, prioritization, analysis, recreation and resolution. This position ensures client satisfaction by providing answers and resolution to incoming problems in a timely, effective manner.

Education/Skills Required: Formal education level: • Bachelor’s of Science preferred or equivalent education and/or work experience Training: • MS SQL knowledge preferred but not required Specific skills & proficiency level: • Must be able to solve a wide range of technical problems of diverse scope and moderate complexity where analysis of data and/or situations require evaluation of both identifiable and unidentifiable factors; basic understanding of corporate level retail sales and inventory auditing processes; basic familiarity with SQL; must be able to work independently; strong oral and written communications Experience: • Basic understanding of back office sales and inventory audit concepts and processes • Basic understanding of retail (store level) concepts and processes • Basic SQL commands