Job Description :
The IT Support Specialist will support users and systems located at our Bend Oregon office. This position will be responsible for all aspects of day-to-day desktop management. The ideal candidate will have a minimum of 3 years with IT helpdesk experience. This person must excel in customer service and thrive in a fast-pace, cutting-edge environment.

Responsibilities

Implement and maintain Windows, Mac desktop computers.
Install, and configure hardware, operating systems, and application software on new and existing PC, Mac, laptop, and printers.
Manage Active Directory domain user and computer accounts.
Manage inventory of software licenses and hardware assets.
Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify research and resolve issues.
Manage desktop protection utilities and provide immediate response to outbreaks and new security updates.
Utilize desktop deployment utilities such as Windows Deployment Server.
Create documentation for standard operating procedures, one-off installations, and end user training.
Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager.
Must be able to lift up to 50 pounds.

Qualifications :

PEOPLE: Excellent and proven verbal and written communication skills in English. Strong sense of urgency, self-motivation, and work ethic. Great customer service skills. Friendly and eager to learn.

PROCESS: Ability to document system build procedures, and process workflow related to end user support and system administration including setup and delivery of new equipment, installing software and related patches.

TECHNICAL: Must have a strong understanding of PC client workstation/server hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac specific software. Understanding of current hardware standards and future hardware releases. Strong Windows OS background including Windows 7 through 10. Familiar with studio development applications including: Perforce, Visual Studio, Maya, Photoshop a giant plus. Knowledge of enterprise desktop and user administrative tools. Basic understanding of server side components and applications including web, application, and database infrastructure. Understanding of basic network protocols including TCP/IP, DNS, SMTP, HTTP, as well as network hardware. Knowledge of windows deployment solutions such as Windows Deployment Server (WDS), Windows Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT Strong hardware and software troubleshooting skills in a fast paced environment required. Experience equivalent to MCDST, ACMT, CompTIA A+ or above highly desired. Strong written and verbal communication skills.

PLANNING/IMPLEMENTATION: Working as a team player to deliver projects on time.

INDUSTRY: Demonstrated success in a helpdesk or service oriented structure. Have knowledge of commonly used concepts, practices and procedures. Has IT experience working for a high tech company, preferably in multimedia or entertainment.