Job Description :
Greeting!!

Please go through the requirement and let me know if you are interested.


Role: IT Service Desk
Location: Decatur, IL
Duration: Fulltime
Interview Mode: Telephonic/Skype
Salary: $5055k


Job Description

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Respond to queries over the phone.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.