Job Description :
Need IT Service Delivery Manager
Chicago, IL - ONLY LOCALS
5+ months
Mode of interview: phone & in person.
Looking for IT Service delivery manager with Strategic IT sourcing experience. Please submit local to Chicago candidates only.
- Looking for strategic IT sourcing manager experience.
- Focus of application development and maintenance.
- Managed large tier 1 vendors, RFPs, large teams, global experience and worked with global clients.
- Strong communication & negotiation skills.
- Gather inform and translate back to vendors.
- Good analytical skills.
- Good BPO experience.
- New RFP s are always coming so looking for someone who is strong in app dev and maintenance background.
- 5 years of sourcing and 10 years of IT experience preferred.
- Local to Chicago only. Phone & in person interview. Start date ASAP.
- 4 months plus extension.
General Information
Job Description:IT Sourcing Manager
This position is responsible for effectively managing technology to achieve service delivery commitments to the business while reducing costs through continuous improvements. Leads a team of subject matter experts responsible for the optimization, root cause analysis, and maintenance of IT services. Provides timely and accurate on-call support for production infrastructure components
PRIMARY RESPONSIBILITIES
Manage IT RFP
Sourcing and negotiation skills
Good understand of contracting and working with multiple stake holders to finlaize contract.
Continually seeks to optimize services through technology innovation and implementation improvements, while maintaining quality.
Provide team leadership for the design, implementation, and support of multi-platform enterprise-wide systems.
Establish, communicate, and document acceptance criteria for any new or changed service.
Develops vital relationships with both internal and external business partners to ensure delivery of efficient and reliable services.
Responsible for providing metrics to support the management of the Operating and Service Level Agreements.
Advanced understanding of technology sufficiently to make hardware/software recommendations and facilitate resolution of technical issues and problems.
Coordinate overall systems implementation efforts. Review systems performance and direct corrective action during and after implementation.
Manage selection, acquisition, and planning of installations and upgrades for system infrastructure software and hardware.
Provides input into the direction and operating policies within the infrastructure area to accommodate future growth while maintaining a productive environment.
Partners with Service Planning and Finance to provide service support costs for business case proposals.
Partners with Enterprise Architecture in the creation of service roadmaps and Service Planning for the implementation of the roadmaps.
Qualifications
Candidate has 3-5 years of experience in IT Sourcing or related field.
Demonstrated leadership capability, large-scale communication, and project management skills.
Ability to interact with all levels of IS management.
Experience managing projects through the entire system development lifecycle.
Ability to work with and articulate technical trends/concepts and design/implementation considerations.
Excellent analytical and organizational skills.
Ability to read and understand complex project plans.
Ability to work well with cross-functional teams.
Drives technical innovation, best practices, and overall delivery excellence.
Skills:
CategoryNameRequiredImportanceLevelLast UsedExperience
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Additional Skills:
IT Sourcing, Negotiations, Contracting.