Job Description :
Job Description :
1. Ensure project team delivers support requirements
– Review charter & scope changes,
– Identify support requirements that apply
– Sign charter indicating that support requirements have been documented and agreed upon.
– Determine support teams that need to be engaged
– Determine communication plan with impacted teams
– Ensure project complies with requirements for IT Policy, Data Privacy, SLA, SOX
2. Drive transition between the project and the support teams to ensure support readiness
– Engage and communicate with support personnel at appropriate times
- Facilitate Potential Problem Analysis (PPA) and ensure completion with project team
- Develop the support model in conjunction with operations and communicate/deploy to support teams
– Participate in IT project steering and advisory meetings (as applicable)
– Participate in design reviews and engage others (as applicable)
– Provide project team with current support information related to project
– Assess risks/impact and escalate appropriately for support components that are still outstanding prior to go live/support transition
– Align necessary support resources for deployment activities
3. Ensure formal transition of the project to the supporting organizations
4. Identify, manage, and control risks, to minimize the chance of failure or disruption of the service; ability to ensure that transition issues, risks, and deviations are reported to the appropriate stakeholders
Required Skills:
Process driven/Rigorous
Excellent communication skills
Strong collaboration skills
Continual improvement focused
Solid data analysis skills
Self-starter, self-directed
Flexibility/Agility
Ability to transform ambiguity into logical tasks to accomplish positive results