Job Description :
IT Manager Operations and Support

USA-CA-San Luis Obispo-San Luis Obispo | Information Technology

What you’ll bring:

· A proactive mindset with focus on monitoring and resolving events before they start impacting business.

· Deep understanding of monitoring tools like Nagios, Splunk, ZenOSS, APM (e.g. App Dynamics, WILY or Dynatrace etc

· Hands-on domain experience of Java, .Net, Middleware, Open Systems, Application Support and other relevant technologies in IT infrastructure and enterprise landscape.

· Experience with participating and driving major incidents bridges.

· Excellent interpersonal and people management skills.

· Adept with usage of MS Word, Excel, PowerPoint, preparing SQL based reports etc.

· Experience with development of metrics for reporting purposes and possess the ability to operationally mature and provide continuous improvement plan.

We’d love to see:

· Bachelor’s degree in Information Systems, Computer Science, or related field.

· 8+ years’ experience with at least 4+ years in IT Operations in a technical and people manager capacity in a medium to large scale IT Operations Center.

· ITIL Foundation or higher certification preferred.

Impact you’ll make:

· Lead and manage a technical team that provides 24x7 IT operations support for mission critical systems.

· Respond to incidents and work with other teams in the verification and recovery process of IT systems. Must be available 7/24 for all bridge and incident calls.

· Ensure escalated issues are handled in accordance with all corporate policies and procedures. Collaborate across departments and escalate to the appropriate leadership levels.

· Facilitate the periodic incident review meeting with key stakeholders to ensure proper closure and reporting of business-impacting incidents.

· Prepare and present succinct formal/ informal reports, plans and presentations related to availability, quality, operations, management etc., to leadership.

· Participate and contribute to partner/ customer business review meetings.