Job Description :
Job Title: IT Infrastructure Analyst (Infrastructure/Cisco)
Location: Gaithersburg, MD
Duration: Long Terms
Job Summary:
May lead workgroups and/or functions as a technical expert. Resolves and provides input/makes decisions on non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and supports efforts in implementation of infrastructure systems to meet current and future user requirements. Helps direct Service Providers to modify and maintain existing systems to address changes in business processes. Assist in efforts which Ensures Service Providers achieve contracted service delivery outcomes. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints.
Candidate Profile:
Education and Experience
Required:
Undergraduate degree or equivalent experience/certification
4 years’ experience in information technology infrastructure management
Preferred:
Graduate degree
Technical certifications (ITIL, Cisco, MCSE, etc
Technical leadership experience in a sourced environment
Project management skills
Excellent communication skills and problem solving ability.
Demonstrated ability to work independently and with others.
Ability to manage the details and compliance with standards and expectations.
Technical infrastructure operations, administration, or engineering background
Solid experience with 2 or more of the technologies listed below
Infrastructure Delivery Team Preferred Qualifications—Technology Specification
Collaboration Services TeamShare, unified communications (Voice/Video/IM), web technology (IIS), web conferencing, email messaging
Infrastructure Software
Domain Name Services (DNS), Service Orientated Architecture (WebSphere based on DataPower Platform), Enterprise Directory Services, Tivoli Access Manager, 2-Factor Authentication, Active Directory, Netezza, Cognos, Actuate, OnDemand, Federated Ping,
Vignette, WAS, MQSeries, Databases (DB2, Oracle, SQL) Midrange Servers Window/Intel Platforms, Linux/Unix Platforms, Storage Area Networks, backup and recovery, storage systems (NetApp, EMC)
End-User Computing
Lenovo, Mac, and HP personal computers, mobile devices, and mobile device management,
remote access technologies, software deployment, industry-standard 3rd party software
applications (antivirus, content filtering, etc, PC imaging tools.
Core Work Activities:
Provides oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services.
Provides input to the overall architecture, governance model
Provides technical leadership, oversight, standardization and validation of the effectiveness of the infrastructure systems.
IT Business Analyst-Infrastructure Delivery
Assist in research and reviews the design and implementation of infrastructure components to validate that they are standards based, high performing, highly available and secure in delivering the required business functionality.
Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services.
Introduces solutions that grow the bottom line and/or speed time to market.
Provides documents with a focus on how infrastructure services will be leveraged in the solution architecture.
Participates in the evaluation and selection of infrastructure services products.
Works closely with the enterprise architect to support alignment of plans with what is being delivered.
Supports governance based on best practices and ensure proper alignment to projects and major initiatives
Supports in the analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.
Supports in the analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
Supports Solution and Domain Architecture by providing current environment status in terms of technology, software and infrastructure for projects in the delivery life cycle
Utilizes capability modeling to align systems strategy and planning with business strategy and goals.
Promotes the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
Consults with project teams to identify when it is necessary to modify infrastructure services to accommodate project needs.
Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
Oversees the documentation of all architecture design and analysis work.
Defines, designs, implements and promote standard configuration and change management, processes and practices.
Technical Leadership
Trains and/or mentors other team members, and peers as appropriate
Identifies opportunities to enhance the service delivery processes
Delivering Technology
Performs quantitative and qualitative analyses for service delivery processes and projects
Supports existing systems and large projects in a minimum of one environment.
Facilitates achievement of expected deliverables and obligations of Services Providers
Validates completeness of requirements prior to Service Provider solutioning
Through the service provider, plans and coordinates implementation overseeing quality control of systems functional design, usability, functionality, and implementation.
Advises support desk on change management as it relates to support and training of new system
Ensures proper coordination with appropriate IT and vendor relations teams
Provides consultation for routine and systems development
Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
IT Governance
Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc, and provides input for improvements to the appropriate process owners as needed
Maintains a proper balance between business and operational risk
Follows the defined project management standards and processes
Service Provider Management
Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics. Perform data analysis to validate Service Provider Delivery.
Makes short term plans for the team to effectively utilize resources
Monitors Service Provider outcomes
Reviews work effort for client project provided by Service Providers for accuracy
Facilitates timely resolution of service delivery problems and minimizes the impact to clients