IT Incident Response and Escalation Process Analyst

Rancho Cordova, CA Rancho Cordova CA 95742

Date : Sep-25-18

IT Incident Response and Escalation Process Analyst

Rancho Cordova, CA

Sep-25-18

Work Authorization

US Citizen
GC
H1B
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect, Senior, Midlevel

Rate/Salary ($)

:

Market Rate

Duration

:

long term

Sp. Area

:

Others

Sp. Skills

:

Permanent Direct Hire

Consulting / Contract

Direct Client Requirement

Required Skills :

ITIL.OCM, Department of Child Support Services, DCSS, facilitating stakeholder

Preferred Skills :

Domain :

IT/Software, Government, HealthCare

Work Authorization

US Citizen
GC
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect, Senior, Midlevel

Rate/Salary ($)

:

Market Rate

Duration

:

long term

Sp. Area

:

Others

Sp. Skills

:

Permanent Direct Hire

Consulting / Contract

Direct Client Requirement

Required Skills :

ITIL.OCM, Department of Child Support Services, DCSS, facilitating stakeholder

Preferred Skills :

Domain : IT/Software, Government, HealthCare

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Softek Sources LLC
Euless, TX
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Job Description :

ROLE: IT Incident Response and Escalation Process Analyst
Location: Rancho Cordova, CA

REQUIRED:
Experience facilitating stakeholder groups from a business perspective and knowledge about stakeholder awareness
Experience documenting processes and training
OCM experience would be ideal. Someone who has the experience working with diverse groups and developing a common process and assisting with communications and outreach associated with process development
Work with California Department of Child Support Services (DCSS) to develop incident prioritization from a business perspective
Document incident types, incident response process, test the process, training on the process and communications related to the process
Develop a DCSS coordinated response to incidents
Assist DCSS in developing response times and protocols
Develop communication and incident related templates for communications and coordination across an organization and with external stakeholders
Experience in standardized process development for a coordinated organizational response to incidents (and escalation paths)

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