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IT Helpdesk Support Role – Information Technology – GC/USC Only
Buffalo, NY
Buffalo
NY
14221
Date
: Oct-16-18
2018-10-16
2018-10-30
IT Helpdesk Support Role – Information Technology – GC/USC Only
Buffalo, NY
Oct-16-18
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
15/16/hr
Duration
:
1 year plus
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
PC/LAN, LAN/WAN, Windows 7, desktop support, Office 365
Preferred Skills
:
Domain
:
IT/Software, Financial
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Junior
Rate/Salary ($)
:
15/16/hr
Duration
:
1 year plus
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
PC/LAN, LAN/WAN, Windows 7, desktop support, Office 365
Preferred Skills
:
Domain
:
IT/Software, Financial
Talent Acquisition Manager for BlueAlly
Vienna, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
IT Helpdesk Support Role – Information Technology – GC/USC Only
Buffalo/Amherst Area
Length: Long Term
Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences with PC software, PC hardware and peripherals, Virtual PCs and Thin Clients.
Directly responsible for delivering accurate, timely troubleshooting to clients and working with team members to manage ticket queues.
Minimum Qualifications –
Must have experience working at a role that requires a high level of technical support in a help desk or desktop support capacity.
Experience with strong customer service.
Expertise in PC/LAN products including Microsoft application suites, Windows 7, Outlook, Microsoft Office.
Experience troubleshooting thin clients, Virtual Machines and Personal Computers.
Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways, routers, bridges, network topologies, and protocols.
Requires skill set to troubleshoot and solve problems in WIN 10 and Office 365.
Ability to effectively communicate with clients, and internal support organizations with excellent verbal and written communication skills.
A minimum of two years of College in Information Systems or related field experience AND 6 years of experience working in an operational help desk support or desk top support
Preferred skills
Experience with printer troubleshooting.
Strong understanding of VPC/Thin clients technology.
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