Job Description :
I am, Priya Tyagi a recruiter with ICONMA, a professional consulting and staffing firm providing Nationwide and Global Professional Staffing Services and Project-based Solutions for Fortune 500 organizations in a broad range of industries since 2000. For more information about ICONMA please refer to .
I am sending this email in reference to an employment opportunity which I believe is a good match for your skills and experience based on your profile I found on Monster. I would like to set a time to talk if possible.
I''ve included the job description with our Direct Client below.
If you agree you are a good match and you are interested, please send me your resume in Word format along with your contact information. Also, if you want to reach out to me, you can call me at my number Let me know the convenient time to discuss further about this opportunity.
IT - Helpdesk
Location: Dover, NH
Duration: 6 months
Description:
- Responds to incoming requests and resolve customer problems via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
- Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
- Escalates to or consults with senior staff when solution is unclear.
- Reports problems with procedures and makes suggestions for improvements.
- Performs related duties as assigned or requested.
- Associate or Bachelor degree in Computer Science or a related discipline preferred and at least one year of experience in IT or related field or an equivalent combination of education and work experience.