Job Description :
Job Description:
Note:
This position will be part time and shift will be 2:30- 6:30.
The first 2 weeks for training will be 40 hrs.

Responsivities:
Responds to incoming requests and resolve customer problems via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
Escalates to or consults with senior staff when solution is unclear.
Reports problems with procedures and makes suggestions for improvements.
Performs related duties as assigned or requested.

Education Qualification:
Associate or Bachelor degree in Computer Science or a related discipline preferred and at least one year of experience in IT or related field or an equivalent combination of education and work experience.
Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience.

Skills:
Strong customer service skills. Technical aptitude with strong PC literacy skills.
Proficiency with Windows Operating Systems.
Basic knowledge of a LAN/WAN environment.
Strong problem solving skills and decision making ability.
Strong enthusiasm and desire to learn. Work well in a team environment.
Strong written and verbal communication skills.
Ability to learn and apply technical information in a fast-paced, demanding work environment.
Effective listening skills.
Ability to follow policies and procedures; attention to detail.
Self-motivation and organization.
Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently.