Job Description :
Job Title: IT - Help Desk Analyst - Intermediate

Client:MBFS, Farmington Hills , MI

Face to face interview


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Help Desk Analyst - Intermediate

Solid technical and process background, with strong focus on customer service and excellent communication.

Ability to multi-task and troubleshoot simple to medium complexity customer issues regarding applications, services, and computing equipment following standard call resolution processes

Responsible for creating tickets, logging incidents, problems, and requests fulfillment in the available ticketing systems• Manage onboard, transfer and off-board requests and related access grants

Minimum of 2 years of experience.
Emphasis on documentation and content creation.
Knowledge of design for digital communication mediums such as email, Jive and SharePoint.
Experience in technical writing and communicating to large audiences.
Minimum of 2 years of experience creating documentation and presentations.
Familiar with latest Internet based communication trends.
Assess and interpret technical information for end users.
Excellent leadership, communication, problem-solving, facilitation, presentation, and engagement management skills.
Minimum 5+ Years Experience• Communication over the phone/email/ticketing system• Experience in the following: o Corporate help desk, including use of ticketing systems such as BMC Remedy o Microsoft active directory o Access management