Job Description :
IT Delivery Manager / Scrum Master
Auburn Hills, MI
6+ Months
RESPONSIBILITIES:
Engagement Description:
Serve as Delivery Manager I / Scrum Master for large initiatives
This person will be responsible and accountable for successful end-to-end project delivery as measured by: On-Time, On-Budget, With Quality and Customer Satisfaction.
Acts as a core team member on an Agile Team serving in both the Scrum Master and Delivery Lead roles
Facilitate, train and guide Agile project teams (and extended team stakeholders) who may have little to no Agile experience
General support for the project management and Agile practices advocated through BCBSM standards
Duties /Responsibilities:
Responsible for initiating, planning, executing, controlling, and closing complex initiatives using a formal project management methodology.
Functions as a Servant leader on Agile project team, providing support to the Product Owner and Delivery Team(s), in their effort to drive maximum value and customer satisfaction through the project’s objectives.
Helps project team members understand and embrace the Agile values, principles and practices. Inspires excitement within the team for the use of Agile.
Partner with Business areas to assist with Business Case obtaining approved scope and value.
Ensure established project budget and schedule are developed and met. Provide ongoing budget and schedule forecasts based on information provided by project delivery teams.
Facilitates meetings and communication with multiple levels within the organization to obtain, drive and communicate key project information to promote transparency and information radiation.
Present project-related presentations for executive-level leadership.
Direct and frequent involvement in sponsor, client, and customer relations to ensure that service expectations are met.
Identify, document, and driving issues and risks to resolution / mitigation and when necessary escalate to leadership for assistance. Develop decision documents for options to resolve issues / risks. Responsible for removal of impediments to items that inhibit the team’s productivity.
Establish, analyzes, monitors and forecasts project budget based on information provided from a variety of areas.
May manage multiple project releases of varying size concurrently.
Develop detailed plans and schedules using MS Project.
Develop integrated plans tracking milestones across multiple enterprise initiatives.
Collaborates with different business areas to prepare the project for implementation, including coordinating communications, process changes and training. Structures and facilitates Scrum Planning phase to prepare Product Owner and Delivery Team for Sprinting.
Facilitates scheduling and execution of Scrum Ceremonies: Sprint Planning, Daily Standup, Scrum of Scrums (as needed), Sprint Review, Retrospectives, Grooming and Sizing.
Facilitates creation and maintenance of key Agile artifacts including the Product Backlog, Release Plans, Sprint Backlogs and burndown charts. Ensures project deliverables in the form of capabilities, epics and story cards are captured in support of value-driven objectives.
Drive frequent involvement in sponsor, client, and customer relations to ensure that service expectations are met. Deliver project-related presentations for executive-level leadership.
Monitor project metrics for significant deviations in quality, cost, or schedule. Works with Agile Coach as needed to track and monitor BCBSM Agile performance.
Fosters the continued emergence of empowered high-performing teams by setting an environment built on self-organization, sustainable pacing, respect and trust.
Facilitates the use of and adherence to BCBSM Project Management Office and Agile Center of Excellence policies, procedures and methodologies. Trains and coaches team members on these approaches as needed.
Protects the team from outside interference so team members can remain focused on delivering value.
Coach and mentor individuals on the project teams and provides feedback on performance to their leaders.
Adhere to Project Management Office policies, procedures and methodologies.
Possess thorough knowledge of PMI standards and terminology (including PMBOK
Assist in establishing and improving project management methodologies, procedures and policies.
QUALIFICATIONS:
Top Three Technical Skills/Experience:
Proven experience successfully managing complex IT initiatives - 7 Years
Proven experience successfully managing large teams of diverse resources as an Agile Delivery Manager/Delivery Lead with direct Scrum Master experiences - 5 Years
Proven experience collaborating at the Director and VP level - 5 Years
Required Skills/Experience:
Minimum 7 years’ experience running IT projects.
Demonstrated strong leadership skills with hands-on management of project execution. Able to achieve forward progress and maintain momentum in a complex project environment.
Demonstrated knowledge of numerous well documented patterns and techniques for formal project management as well as Agile/Scrum practices (e.g., burndown techniques, retrospective formats, processing new features and bugs as they emerge, etc.
Strong analytical and decision-making abilities. Able to review financial and schedule forecasts to identify potential issues and opportunities
Keen understanding of key success factors for large scale initiatives. Able to participate in the process of distilling strategic goals into actionable tactical plans
Ability to manage engagements with -executive level- visibility and interaction
Good knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Strong verbal, written and presentation communication skills with ability to deliver complex messages and teach new concepts. Ability to work across various levels of the organization - from team discussions to executive level presentations.
Proficiency with project management and/or agile delivery tools (e.g. MS Project, JIRA) to produce and deliver high quality project plans, status updates and reports
Brings an energetic and passionate outlook to the role and can influence those around her/him; can demonstrate servant leadership
A -take charge- approach and desire to remove project road blocks, resolve issues and mitigate risks
Excellent oral and written communication skills (English speaking - required)
Excellent organizational skills including use of meeting agendas, minutes and other structured project management documentation.
Able to communicate using terminology that can be understood by both technical and business leadership. Translate complex technical items in a form that can be understood by non-technical resources.
Demonstrated experience in building win- win relationships with Business and IS partners.
Proven analytical skills to analyze financial and schedule forecasts and identify issues and opportunities.
Proven experience managing a large multimillion dollar project that have significant business implications.
Ability to achieve forward progress and maintain momentum in a project environment.
Ability to participate at a key level in the process of distilling strategic goals into actionable tactical plans.
Successful record of Project Work Plan (resource, cost, and time) management.
High proficiency (expert-level) in the use of MS-Project.
Experience with projects that have multiple stakeholders.
Ability to manage engagements with executive level visibility and interaction.
Must have the discipline and rigor to optimally use the project management tools (e.g. MS Plan Enterprise) to produce and deliver high quality project plans, status updates and reports.
Proficient in formal project management methodologies.
Excellent understanding of issue / risk management and resolution / mitigation
Requirements management and scope containment skills.
Excellent interpersonal skills and conflict resolutions skills.
Excellent organizational skills including meeting agendas, minutes, documentation, etc.
Proven experience working with and gaining the confidence of technologists.
Preferred Skills/Experience:
Experience with Agile methodologies including performing the role of Scrum Master preferred
Experience with MS Project and JIRA tool or equivalents preferred
Healthcare experience preferred
Proven experience successfully managing complex IT initiatives - 7 Years
Proven experience successfully managing large teams of diverse resources - 7 Years
Proven experience collaborating at the Director and VP level - 4 Years
Demonstrated experience in building win- win relationships with Business leadership, IT partners and project stakeholders
Proven experience managing large multi-million dollar projects that have significant business implications
Previous experience in a Scrum Master and/or Product Owner role for at least one year with a project delivery team(s)
Demonstrative expertise on Agile values, principles, functions and roles.
Experience being on delivery teams in a variety of different contexts (different team sizes, different organizations, different work cultures, co-located vs. distributed, etc
Expertise in facilitating standard Agile functions and ceremonies required including but not limited to: Scrum Planning, Story Mapping, Release Planning, Sprint Planning, Daily Stand Up, Backlog Grooming, Sizing/Agile Estimating, Review/Demo, Retrospective
Expertise in standard Agile techniques for identifying project deliverables and measuring team performance required including but not limited to: Product Roadmap, Release Plan, Product Backlog, Sprint Backlog, Sprint Goal, Kanban/Task Board, Burndowns, Burnups, Requirements Traceability, Velocity, team norms, impediments, team calendar
Knowledge and/or experience with widely successful Agile techniques: User Stories, TDD, Continuous Integration, Automated Testing, Pairing, Agile Games, etc.
Excellent communication and mentoring skills
Possess thorough knowledge of PMI standards and terminology (including PMBOK)
Successful record of Project Work Plan (resource, cost, and time) management
Proven experience managing large project teams and sub teams; experience working with and gaining the confidence of technologists
Knowledge across multiple Agile frameworks (Scrum, XP, Kanban, etc preferred
Applicable knowledge of the technologies used by the team preferred
Previous experience as a collaborative leader preferred
Educational / Certification Requirements:
Bachelor''s degree required, Master’s degree preferred
PMP certification preferred
Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) or equivalent preferred.