Job Description :
IT Change Manager

Location : Harrisburg PA

The Infrastructure and Economic Delivery Center is looking for a Change Manager who is currently working in the Change Management environment doing day-to-day Change Management activities. Remedy is preferred; however, it''s acceptable if an equivalent ITSM Tool is used.

Vendors, please submit candidates with IT Change Management experience. Program/Project/Service Desk and Organizational Change Managers will not be considered for this position.

*Manager prefers candidates local to the Harrisburg, PA Area
*This requisition requires an onsite, first-round in-person interview

SKILLS:

ITIL v3 Foundation Certification
Required


ITIL Expert Certification
Desired


Experience with Remedy (version 7.6.04 or greater), including the Change Management Module, or equivalent ITSM tool.
Required
2
Years
Excellent communication skills listening, verbal and written, including meeting management and facilitation.
Required
5
Years
Understanding of IT Service Management (ITIL certifications, a plus
Required
5
Years
Strong knowledge of Change and Release Management methods, tools, terminology and industry practices.
Required
5
Years
Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
Required
5
Years
Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles.
Required
5
Years
Strong understanding of IT Change Management, configuration management and service level management principles and practices.

Client : on request