Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, a nationally recognized mortgage banking company serving homebuyers, seeks an accomplished IT Access / Helpdesk Specialist.


* Candidate must be authorized to work in USA without requiring sponsorship *

* Temp to Perm opportunity*

Description:
Create and manage user accounts, the administration of shared resources, and group membership within a Microsoft Active Directory network operating system environment.
Create and manage user accounts in Google Apps Enterprise portal.
Administer AS400/Client Access user accounts administration.
Answer incoming queue calls and voicemail messages, using department procedures.
Use the helpdesk electronic ticketing system, Track-It, according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
Follow escalation procedures for situations which require a Helpdesk Supervisor or Manager to become involved.
Notify Helpdesk Manager or Supervisor of any changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue.

Qualifications:
High school diploma or equivalent required, Associate’s degree from a technical school, or similar technical training, along with a minimum of one-year total experience in helpdesk related role(s
Strong knowledge of technical equipment and common software packages.



I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven.

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
             

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