Job Description :
• Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.
• Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
• Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA/KPI/OLA.
• Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
• Lead and ensure project is in compliance with Software Quality Processes and within timelines.
• Review functional and technical specification documents.
• Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.
• Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.
             

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