Job Description :
Basic
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in Information Technology

Preferred
At least 4 years of experience using and supporting the iOS and/or Android platform.
Experience with supporting HTML5 and CSS3 applications
Experience in two or more of the following: Linux Shell Script, PowerShell, JavaScript, SQL, Java
Experience with mobile application integration, deployment, and device provisioning for large distributed environments.
Experience with integration with various Mobile Device Management (MDM) platforms along with Secure E-mail Gateways (SEGs
Related experience includes Enterprise mobile management solutions and technologies, mobile data management, and mobile device management
Experience to setup and configuration of IT technology platforms, secure services and Enterprise application enablement for mobile devices.
Partner with development teams, both internal and external to develop, test and maintain iOS and/or Android Apps.
Exposure to large-scale event correlation tools like Splunk will be plus
Experience in a financial service industry is a plus.
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
Knowledge of Incident, Problem and Change management process
Knowledge on Ticketing tool
Manning P1/P2 Bridge Calls
Lead and prioritize the Application Support team’s workload
Manage and Own the Problem Management Process
Develop, coordinate and promote the effective functioning of problem management activities across all of the support teams
Experience to examine potential areas for Service Improvement and raise proposals with the Service Manager
Provide technical leadership
Maintain application monitoring, performance tuning, and testing
Documenting the reports obtained from the team members and presenting them to the senior leadership.
Identify training needs or requirements for yourself individually and for the team
Able to work in 24/7 on-call support for production environment
Ability to support working outside of normal business hours to provide after the business hour or"on-call" support when necessary to solve high profile issues or complete critical path projects
Analytical and communication skills
Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.