Job Description :

Analysis of hotel telecom facilities and recommendations for optimization of facilities (i.e. telecom audits

Provide telecom escalation and problem solving support for hotels on 24 x 7 basis.

Assist in managing telecom vendors.

Provisioning support of Corporate telephone systems including Ring Central and Mitel telephony systems.

Assist with the implementation of Corporate telecommunications standards.

Project management with supervision of new hotel openings and transitions including but not limited to PBX, voicemail, call accounting and E911.

Project management of telephone system switch replacements for existing hotels.

Customer Support role with hotel on a worldwide basis. This entails after hours support approximately every 5 weeks.


Minimum 4 years Telecommunications experience in the hospitality industry with respect to hotel operations.

Knowledge of telecom voice network ordering processes and telecommunications support protocols from a variety of providers both US and International.

Programming experience with Avaya, Mitel, NEC and other hospitality centric telephone systems.

Familiar with data/voice networking including firewalls, network switches and terminology.

Experience with different call accounting and voicemail systems

Good communication and documentation skills.

Adaptability to new and emerging technologies.

Able to work independently.

Ability to travel up to 20% of the month.

Client : Hyatt Global Corporation