Job Description :
Role : IBM MobileFirst Platform Application Support Engineer
Location : Dublin (2 Engineers), Santa Clara (1 Engineer)
Number of positions : 3
Experience Level : 3+ years
Interview Process : 4 levels of interviews (Technical, Managerial, Client, HR)
Primary Skills : IBM MobileFirst Platform, iOS, Android

Project Summary
To provide L2 Support for IBM MobileFirst Platform (a mobile application development platform)

Role & Responsibilities
As an Advanced Technical Support engineer, you are required learn the product as well as its usage in the real world customer scenarios. This is NOT a call center job and requires very high levels of technical depth to troubleshoot the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.

In addition, you will :
Become a tech SME for our flagship products family
Analyze customer problems & service requests and resolve them within agreed service levels
Use troubleshooting/ debugging techniques and tools to analyze technical problems.
Engage Development teams for issues that need a resolution through code fixes.
Increase IBM''s Self-Help knowledge base, by creating knowledge articles wherever needed.
Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team.
Product related assistance to Pre-Sales / Sales/Deployment Teams
Create wikis, blogs, tech-notes, technical trainings, webcasts for educating Customer and Business Partners
Provide technical support for critical issues on Weekends/ Public holidays on rotation basis

Key Technical Skill
Required Technical Skills:
Experience with IBM MobileFirst Platform Foundation
Mobile Development
iOS (Swift, Objective C, CocoaPods, Xcode, Native API)
Android (Java, Android Studio, Gradle, Native API)
Client-side JavaScript (Cordova, NPMJS, plugins)
Server-side Development
Server-side JavaScript / NodeJS
Systems IT and Debugging
Log generation and analysis
WebSphere Security Framework: TLS, Certificate Chains, User Management (LDAP, etc OAuth2
Web Server Installation, Maintenance, and Configuration (Tomcat, Liberty, WAS Base/ND)
Network traffic capture and analysis (TCPDump, WireShark, Charles Proxy, etc
Must be comfortable with the Command Line Interface (Shell, Terminal, Bash, etc
Database Management: DB2

Desired Skills
Desired (Good to have) Technical Skills:
Mobile Development
JavaScript Frameworks: AngularJS, Ionic, Dojo, React*, jQuery
Push Notifications (APNS, FCM, etc
Windows Phone: Xamarin / C#, Visual Studio, NuGet
DevOps (GIT, RTC, UCD, etc
On-device database (JSONStore, Cloudant, etc
Server-side Development
Swagger / OpenAPI
Systems IT and Debugging
WebSphere ND Clustering, Network Deployment Topologies
Network routing and management via Reverse Proxies, Load Balancers, and Firewalls. (DataPower, IHS, F5)
Server Operating Systems: Linux, AIX, Windows Server
Java: IBM Java, Oracle, OpenJDK
Performance and Memory Management: Thread dump generation and analysis, Garbage collection, etc.
Cloud Technologies: IBM Cloud, ICP, Docker, Helm
Database Management: MS SQL, MySQL, Oracle, Cloudant
Secure Gateways: ISAM, WebSeal, SiteMinder
Rational License Key Server
Clear and effective communication skills (oral and written English)
Excellent email and telephone etiquette
Listening skills. Analytical and problem solving skills
Ability to work as a part of a global team, despite the diversity(cultural, geographic and other differences)
Readiness to work in 24*7 rotational shifts including Weekends