Job Description :
Skills Required
2+ Years of Experience in IBM InfoSphere Master Data Management (MDM), SOA (Service Oriented Architecture) Technologies, Batch Processor, Maintain Services, MDM Notifications, MDM Materialized Views, MDM Post Batch Processing and Reports.
2+ Years of relevant IT experience in IBM Data Stage
2+ Years in UNIX, Java, Oracle, PL/SQL, PCF, Angular
Financial Services Experience a plus.
Responsibilities
Monitor and support systems through the use of real time monitoring tools and ticketing systems.
Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
Ability to take ownership of an issue or a project and the dedication to see it through to completion.
Strong passion and desire for application support as well as process improvement.
Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
Ability to research, analyze and recommend improvements to the organization''s use of the software applications.
Process Knowledge required
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
Good knowledge on Incident, Problem and Change management process Knowledge on Ticketing tool Manning P1/P2 Bridge Calls ITIL V3 certified (preferred)