Job Description :
Required Skills:
Atleast 3+ Years of experience in FileNet and other related products
Play the role of Onsite Team Member
Strong / Experienced in Production Support roles
Technically sound in IBM products (Case Manager, ICC, Capture, etc.,)
Knowledge in .NET and Web Service will be an added advantage
Good Communication skills
Capable of managing, driving calls and own communication to stake holders
Flexible to work on L1-L4 activities - Primarily responsible for all FileNet admin activities apart from managing and maintaining the environment apart from the standard support activities
Willingness to learn new technologies and interested in self-learning to build the SME knowledge within the team and eliminate the customer dependency
Flexible to work on Shifts / Week-end support