Job Description :
IA - OCIO - Desktop Support (530983) /F2F
12 Months
Desmoines, IA
25/hr CTC
Job Description:
- Answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts.
- Configure/setup rooms to meet customer requirements.
- Assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing.
- Escalate system issues to appropriate support area for quick resolution.
- Maintain a positive outlook, be professional, and provide excellent customer service.
Work during core business hours of 8:00 AM – 4:30 PM, Monday - Friday, not to exceed a 40 hour work week.
At least 1 year of relevant experience working in a technical IT environment.
The ideal candidate must have excellent customer service and communications skills.
Skills
Experience working with end customer requirements (Required 3 Years)
Ability to solve IT problems pertaining to connectivity, projecting from Laptop to Screen etc. (Required 3 Years)
Experience working with various security requirements (Required 1 Years)
Ability to enter tickets into a service desk call centre application (Required 3 Years)
Knowledge of Google suite of products (Required 2 Years)
Experience with VDI end device support (Required 2 Years)