Job Description :
L2 Hybris Lead
Westlake Village, CA
Duration: 12 Months
Must Have Skills:
8 – 10 + years of solid experience in J2EE/Ecommerce
Atleast 2 years of strong Hybris support and technical lead experience. Shd. have played Ecommerce lead role at least 2yr
Good analytical, trouble shooting and communication skills
Proven onsite/offshore coordination experience
Conflict Management
Monitor the team backlog and route the tickets to onsite/offshore engineers
Do ticket trend analysis and come up with incident reduction plan, backlog reduction plan, etc
Escalation management, onsite/offshore interaction, peak planning, etc
Desired Skills: _
Working on Hybris related issues, incidents, alerts, tickets based on the priority
Identify root-cause and create RCA documents,
Create change controls
Interact and communicate with offshore, support/dev/business teams
Create/update/close incident/defect tickets
Monitoring application health in terms of load, throughput, performance etc., using tools like New Relic, Omniture.
Keeping an eye on feeds pertaining to item, Item price and nightly Normal Sync job.
Incidents Triage and coordination of tickets
Coordinate with Business users ,external users & 3rd parties for fixes
Periodically analyze recurring issue and provide recommendations or fixes.
Code Analysis and provide RCA for critical incidents
SOP Creation
Tools and Automation
Support Software / Hot fix / Patch deployment
Stakeholder Communication
Interact with business teams to prioritize incident tickets

Tech stack:
Hybris 6.X
Java 1.7 and above (Core/Advanced)
RestFul Services
Tomcat
Java Messaging Services
Oracle 9i
SQL Developer
Eclipse

Job Roles / Responsibilities:

Working on Hybris related issues, incidents, alerts, tickets based on the priority
Identify root-cause and create RCA documents,
Create change controls
Interact and communicate with offshore, support/dev/business teams
Create/update/close incident/defect tickets
Monitoring application health in terms of load, throughput, performance etc., using tools like New Relic, Omniture.
Keeping an eye on feeds pertaining to item, Item price and nightly Normal Sync job.
Incidents Triage and coordination of tickets
Coordinate with Business users ,external users & 3rd parties for fixes
Periodically analyze recurring issue and provide recommendations or fixes.
Code Analysis and provide RCA for critical incidents
SOP Creation
Tools and Automation
Support Software / Hot fix / Patch deployment
Stakeholder Communication
Interact with business teams to prioritize incident tickets
Improve Monitoring Efficiency
Business KPI – Report Creation, Analysis and Improvements