Job Description :
System Analyst
Duration: 3-6 Months Contract to hire role
Location: St, Louis, MO | Work hours are 2nd (starts around 2:30pm CST for 8 hours) and 3rd 12 midnight till morning. CST
Major Duties and Responsibilities:
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Diagnoses and resolves technical faults related to hardware, software, routing and networks before morphing into impairment or outage
- 24x7 support of high availability systems including dynamic scheduling and on-call rotation responsibilities
- Validates automated and manual functional post maintenance systems
- Identifies and addresses technical and process gaps via facilitation of training and collaboration with parallel organizations
- Researches questions using available information resources
- Basic system administration tasks (Windows Server, Linux, UNIX etc
- Stays current with system information, changes and updates
- May perform other duties as assigned
Required Qualifications:
- Ability to read, write, speak and understand English
- Documentation skills, including the development of designs, training documentation, standard operating procedures, problem analysis reports and small project plans
- Effectively troubleshoot using OSI model
- Must be able to interpret and contribute to creation of data flow diagrams (DFDs)
- Familiarity with intrusion detection methodology, basic operation and management of firewalls, switches, routers and Tipping Point like network appliances
- Ability to support remote sites and VPN connected users
- Ability to enforce company computer related policies
- Ability to effectively communicate verbally and in writing with all levels of customers
- Able to work in a 24X7 environment
Education:
BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
Related Work Experience:
- 3-5 years previous help desk and desktop support experience
- Experience with Netcool and Solarwinds systems
- Experience with Microsoft desktop technologies (XP, Win 7, Office 7, Office 2010)
- Experience with basic Windows server administration (Active Directory, Exchange, etc
- Experience using a help desk system for incident management and escalation
- Experience managing enterprise carrier class systems and network monitoring tools such as Netcool and Solarwinds
- Experience managing and troubleshooting application, hardware, DNS and routing layer faults
- Experience with formal change management process and procedures
- Complex troubleshooting, fault isolation, root cause analysis and incident management experience