Job Description :
This is Poornima Palanisamy, Technical Recruiter with Cloudious LLC.

We are currently hiring Desktop Supoort Engineer for one of our clients base out at Scottsdale, AZ for Contract position. Please read the below JD and Let me know if you are interested in this position, Thanks in Advance?

Title: Desktop Supoort Engineer
Location: Scottsdale, AZ

Job Description:
What We Are Looking For:
To be considered for this role, candidates should have previous experience in customer service and support with a background in Information Technology support and service or related fields in education
This is a fast paced environment and requires the candidate to have a friendly demeanor, good communication skills, and the ability to work in a team environment at close quarters
Job Summary:
Desktop Support Technicians provide prompt and reliable technical assistance over the phone and through remote sessions
We troubleshoot desktops, laptops, printers and peripheral devices. Additionally we support our banking apps and software, in a Windows environment
Attention to detail, great customer service, and a positive attitude under pressure is required
Responsibilities /Expectations:
Positive attitude
Excellent verbal and written skills
Create, track, follow up, and close work orders.
Monitor time on calls, escalate as needed.
Quick response time during business hours
Document identified issues resolutions for Knowledge Base.
Applications and OS support (MS Office 2010 and 2013, Windows 7)
Equipment support (desktop, laptops, printers, and scanners and peripherals)
Imaging, replacing and troubleshooting desktops and laptops as needed
Ability to travel locally as needed
Knowledge and familiarity with computer security, malware and threat awareness related to supporting end user devices
Must be able to pass background check
Must be allowed to work in the United States
Must be able to lift 40 LBS
2 years'' experience in customer support or equivalent