Talent Acquisition Manager for BlueAlly
Vienna, VA
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Job Description :
Helpdesk Support Role
Buffalo/Amherst Area
Length: Long Term

Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences with PC software, PC hardware and peripherals, Virtual PCs and Thin Clients.
Directly responsible for delivering accurate, timely troubleshooting to clients and working with team members to manage ticket queues.

Minimum Qualifications –

Must have experience working at a role that requires a high level of technical support in a help desk or desktop support capacity.
Experience with strong customer service.
Expertise in PC/LAN products including Microsoft application suites, Windows 7, Outlook, Microsoft Office.
Experience troubleshooting thin clients, Virtual Machines and Personal Computers.
Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways, routers, bridges, network topologies, and protocols.
Requires skill set to troubleshoot and solve problems in WIN 10 and Office 365.
Ability to effectively communicate with clients, and internal support organizations with excellent verbal and written communication skills.
A minimum of two years of College in Information Systems or related field experience AND 6 years of experience working in an operational help desk support or desk top support

Preferred skills

Experience with printer troubleshooting.
Strong understanding of VPC/Thin clients technology.
             

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