Job Description :
We are currently engaged with a client who is seeking a Help Desk Support Engineer on a full time direct employee basis. In this role, Help Desk Support Engineer will:
~ Furnish a wide range of internal, external and remote users with: desk top applications; operating systems; custom internal software, mobile clients, web and intranet applications; network; and mobile support.
~ Work with internal ticketing system to manage troubleshooting and escalate issues to Networking; Applications Support and Applications Development.
~ Support a variety of hardware and software that includes: MS Surface Tablets; Lenovo, HP/Acer Desktops and Laptops.
~ Provide printer support that includes; Lexmark, HP and Zebra Label Printers.
~ Setup, prep, image, load and deploy corporate PC''s and configure Citrix networking, DHCP and MAC Addresses;
The appropriate individual will have demonstrated experience in the following:
~ One of the following certifications: MCP with Win7/2003/2008, A+ Cert, Network N+;
~ Service Desk, Desktop and Call Center Help Desk support with standard and customized applications software; (A combination of: Desktop, Help Desk, MS Office, Lotus Notes, Android/iPhone Mobile Support Preferred
~ Standard hardware, LAN and networking configuration and troubleshooting; (A combination of: Desktop, Laptop, Tablet, Windows Surface; Printers, LAN and Mobile Support Preferred
~ Support a range of software and OS that includes: Windows 8, Windows 7, XP, Active Directory (preferred
~ Enterprise PC build experience that includes: hardware set-up, imaging, verification and Citrix ~ Networking and DHCP and MAC Address Configuration;
Interview Now
In order to arrange a preliminary interview, please forward a Word copy of your resume with your complete contact information to: . We are unable to sponsor Visa''s for this role.
About Us
New Directions is a Rhode Island based Information Technology Recruiting and Staffing Firm that provides consulting; project staff augmentation and traditional hire services for: Enterprise Software; Business Intelligence and Data Warehousing; and Enterprise Applications Development and IT Infrastructure and Operations.
Ranked as one of the Fastest Growing and Innovative Privately held companies for two years in a row by the Providence Business News, our success and subsequent growth has been based on leveraging our clients'' technology with talented people.