Job Description :
Technical Skills: Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows 7 & 10; Adobe acrobat; Microsoft office 365, SQL server, Oracle Hardware: Experience assembling and disassembling PCs, Dell desktops & laptops; troubleshooting, diagnosing and repairing Tier 1 and Tier 2 PC issues, installing and configuring software, troubleshooting networks. Responsibilities: • Provide support to users through email, phone, Remedy ticketing system, walk-ins and offsite service. • Responsible to work with OCTO to create new accounts and de- provision old ones and Maintain the Active Directory • Provide support to users with issues relating to all equipment: PC’s, printers, scanners, tablets, phones • Troubleshoot and resolve hardware, software, and network issues • Troubleshoot issues in PASS application and Analyze the data. • Creates reports for diagnostics of database access and reliability. • Responsible for on-boarding the new hire for IT related tasks, such as Account • Provides ad hoc and one on one training to provide guidance and advise staff transfer/creations, configure PC, workstation setup, collaborating with other teams • Works with OCP staff to improve automation and day to day processes and workflow • Serves as technical expert for OCP as required for IT and PASS systems • Troubleshoot, diagnosing and repairing Tier 2 PC issues • Generalizes, diagnoses, and correct database issues and problems • Stays abreast of new developments, web applications and technology • Reviews supplier/vendor e-form maintenance prior to submission to ARIBA. • Assembled/disassembled IT workstations • Installing and configuring software • Computer imaging, software and hardware and software package installation; installation of computers • Provide support for Microsoft Windows and Office products. • Assisting with the creation and maintenance of a set of technology “best-practices” • Directly working with the Office of the Chief Technology Office (OCTO) to ensure issues are resolved. • Responsible for Desktop\Laptop migration • Perform other related duties as assigned.

11-15 yrs diagnosing and resolving end user computer/computer peripherals problems
11-15 yrs providing second-tier support to end users, server, or mainframe apps/hardware
11-15 yrs documenting, tracking and monitoring end user, server, or mainframe apps/hardware
Experience in helpdesk/Desktop Technician
Experience in Tier-2 support to users
Experience in Windows 10, 7, MS OFFICE and other instructional technologies

Client : DC Government