Job Description :
Note: Must be able to pass Federal Security Secret) Clearance and NACI

Description:
2 + Years'' Experience Providing End User Assistance and Support for Enterprise Wide Applications.
2 + Years'' Experience Creating and Managing Work Order/Trouble Tickets and Provide Application Sustainment
Experience with Writing, Maintaining and Updating Application Support Documentation, Training Manuals and other Related Application Documentation
Experience Performing Application Testing Levels including but not limited to Functional, Unit, Integration, Regression, Stress and User Acceptance Testing
Knowledge of Agile/SCRUM Methodologies and Test Driven Development
Knowledge of Team Foundation Server
Security + Certification

Responsibilities:
Provide Customer Support (via phone, email, or in person) for Troubleshooting & Resolving End User Issues related to Enterprise Applications and Account Management.
Manage the Application Helpdesk System to Include Processing, Tracking and Closing Trouble Tickets, Creating Reports, and Updating Documentation.
Provide Support to Government for Testing and Training and Work Closely with Government to Create User Acceptance Test Cases.
Provide Support for Troubleshooting & Resolving Bug and Issues with System.
Be Required to Work within TFS Team Project Collection following a Defined Process and Adhere Best Practices as Defined in IAW with AR 25-2
             

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