Job Description :
Company Overview:

Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Our client, one of the largest distributors of natural gas in the northeast US, serving customers in NY, MA, and RI seeks an accomplished Helpdesk Analyst.


* Candidate must be authorized to work in USA without requiring sponsorship *

Description:
You are the face of IT, providing immediate walk-up support to internal employees. Strong interpersonal communication skills with a high degree of empathy are a must. We want people for who going “over and above” is second nature. Have a passion for customer service and a commitment to exceeding expectations.
Provide White-Glove concierge level customer experience supporting internal employees directly.
Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
Provide constant updates to your users to keep them in the loop with where we are with their issue. Enjoy meeting people and building relationships.
Can communicate technical concepts in layman’s terms. A sense of urgency, but also the ability to keep your cool. Inviting personality. A burning desire to solve problems.

Qualifications:
Experience in providing excellent customer service.
Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.
Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc.
Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
Experience supporting mobile devices (IPhones, IPads, etc.
Working knowledge of Active Directory and basic AD administration.
Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus.
Working knowledge of video collaboration tools (Video Conferencing, WebEx
Ability to follow proper escalation paths. Ability to keep work area clean and organize.



I''d love to talk to you if you think this position is right up your alley.

If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven.

NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
             

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