Job Description :
Our client is recruiting for a Help Desk Analyst to join in Information Technology Department. The Help Desk Analyst will provide frontline technical support.
Responds to, monitors, and logs incoming inquiries into Help Center ticket application.
Installs, configures, and maintains inventory of company computers, peripherals, and mobile devices.
Performs software and application installation and upgrades.
Responsible for technology moves associated with office reorganizations or individual staff moves.
Provide computer orientation to new and existing company staff.
Responsible for testing of monthly Windows upgrade prior to mass deployment to corporate assets.
Participates in project initiatives as deemed by lead or manager
QUALIFICATIONS:
Associates degree in Information Technology or Computer Science or relative experience that provides equivalent knowledge, skills or abilities
Two or more years’ experience in hands-on computer support including hardware imaging, deployments, and support of various technology and peripherals
Minimum of 2 years in a customer service environment
Strong technical background supporting Microsoft products
Ability to independently triage/escalate incidents and/or requests effectively to the appropriate support group
Excellent customer services skills
Outstanding oral and written communication skills