Job Description :
Helpdesk Analyst
Princeton, NJ
6 Months contract
Locals; In-Person interview
W2 need
PRINCIPAL DUTIES AND RESPONSIBILITIES:
(30%) Provide help desk support services. This function requires that clients be provided with timely assistance, instruction, and resolution of their technically related service requests. This position will provide hardware, software, and networking support and troubleshooting. The help desk support function requires that information be entered in a detailed fashion into the information system of the department and that the knowledge base component of this system be utilized for creating instructions for end users on resolving common requests.
(30%) Provide field and computer imaging/deployment services . The field service function of this position entails imaging, deployment, surplus, and other first level technical support issues that require field visits. These calls are to be completed in a timely manner and require the ability to escalate service calls to higher-level personnel when required. The field service function requires that information be entered in a detailed fashion into the information system of the department.
(20%) Data entry and configuration of EMS event management system
(20%) Maintain and monitor the University Services IT asset list
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE:
Experience in system imaging, administration, maintenance and support of Microsoft Windows (7, 8 and 10) and MacOS
Printer support
Working knowledge of remote administration tools such as Bomgar, Remote Desktop, LogMeIn, etc
Excellent communication skills, customer service skills and computer literacy.
Ability to support mobile devices
PREFERRED KNOWLEDGE, SKILLS & EXPERIENCE:
Experience with ServiceNow
Scripting experience (Powershell, batch file, AutoIT)
Active Directory experience