Job Description :
Job Title: Helpdesk Analyst-SME_HDA_354
Location: Augusta, ME
Duration:12+ months
Position Type: contract
Interview:
Required Skills:
Excellent written and verbal communication skills
Ability to resolve end user issues utilizing remote tools
Familiarity of ticketing systems
Experience with the removal of viruses and/or malware
Windows (windows 7 and above), Smartphones (Android, IOS etc; 2-3yrs. experience
MS Office (2010 and above); 2-3 years exp.
PREFERRED:
Previous experience using Team Viewer
Job Description:
The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.