Job Description :
Please note that this position is 1st Shift (8:30a. to 5:00pm, Monday through Friday
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with 3-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.
Have knowledge and experience of Windows, PC based work processing, scheduling, spreadsheet, email, database software
MS Office products (2+ years of experience)
Outlook (MS2+ years of experience)
Call Tracking Software
Call Tracking Software
1+ Years of experience.
Server & End User Support - Email
MS Exchange Server 2010
1+ Years of experience.
Experience troubleshooting technology support issues (2+ years of experience)
General understanding of LANDesk (for patch management, software deployment, inventory management and remote control) 1+ Years of experience.
Active Directory
Active Directory
1+ Years of experience.
Smartphones and Tablets
iOS Smartphones and Tablets, iPhone and iPad
1+ Years of experience.
ACD
ACD
1+ Years of experience.
Diagnostics & Troubleshooting
Diagnostics & Troubleshooting
1+ Years of experience.
MS Windows 10
MS Windows 10
1+ Years of experience.
MS Windows 7
MS Windows 7
2+ Years of experience.
MS Windows XP
MS Windows XP
1+ Years of experience.
MS Office 2010/O365
MS Office 2010/O365
2 Years