Job Description :
Help Desk Support for State of Georgia
Duration: 9+ Months
Location: Atlanta, Ga
Position ID: 54342

*Initial background check will be performed along with the submission*

Provides computer hardware and software support to end users on a variety of issues.
Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate''s degree in a related area and/or 0-5 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within the IT field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Preferred skillset:
Good hardware knowledge/troubleshooting on PC''s, Laptops, and printers/copiers
Knowledge of Ghost Imaging software
Active Directory
Windows 7, 10
Remote software
VPN Software
Office 360 knowledge

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Client : State of Georgia