Job Description :
Project Name: Information Systems Help Desk Support II
Location: Salem, OR
Duration: 3-6 months

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate''s degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the field''s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected.

The primary roles of the IS technicians are:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure PCs, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Assist IS in inputting accurate inventory information.
             

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