Job Description :
Title: Help Desk Support

Location: Denver CO

Duration: 07 Months

Job Description:

Statement Of Work

Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE

Introduction

The Governor’s Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 6 months for assistance in installing, updating and moving IT equipment, and fixing IT "issues."

Purpose

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

Scope:

The qualified candidates to:

Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office

Assist in configuring cell phones with both iPhone and Android.

Resolve computer problems

Install and perform minor repairs to computers and peripheral equipment

Set up IT equipment for employee use

Maintain records of daily hardware installations

Prepare and document retired equipment and for surplus

Update/create documentation and processes

If remote access cannot fix problem, contractor may need to service multiple CDPHE locations in the surrounding
Denver metropolitan area.

This contractor may be required to assist other OIT teams for short durations in other locations around the Denver
metropolitan are.

If Interested please provide me below information:

Full Name:

Email ID:

Contact:

Address:

Availability:

Availability for Interview:

Visa Status:

Visa Expiry date (MM/DD/YYYY):

Relocation:

Rate:



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