Job Description :
Title: Help Desk Support I

Location: Denver, CO

Duration: 3 Months

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.

May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Qualifications

Type Qualification Description Competency Experience

Skills A+ Advanced 2-3 yrs

Skills Active Directory Proficient 2-3 yrs Skills

Communication skills both verbal and written Proficient 2-3 yrs

Skills Learning ability Proficient

Skills Microsoft Office Advanced 2-3 yrs

Skills Office 365

Setup, configure, troubleshoot office 365. Advanced 2-3 yrs

Skills Team work Proficient 1-2 yrs

Skills Windows 9x/2000/XP/NT/Vista/7 Advanced 2-3 yrs

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