Serenity Infotech
Pleasanton, CA
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Job Description :
Title: Help Desk Support

Location: Lakewood CO

Duration: 05 Months



Job Description:

· Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along with Microsoft Office 2010 through Office 365

· Resolve computer problems

· Image computers using a variety of methods

· Install and perform minor repairs to computers and peripheral equipment

· Set up equipment for employee use

· Maintain records of daily hardware installations

· Perform DoD wipe of surplus equipment

· Update/create documentation and processes

· Confer with the customer via phone and or remote session

· Software Center Configuration Manager (SCCM) knowledge

· Must pass State and Federal Tax background check

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