Job Description :
Direct End Client: State of Georgia
Job Title: Help Desk Support
Duration: 6 Months (Contract to hire)
Start Date: ASAP
Location: Atlanta, GA
Position Type: Contract
Interview Type: Skype/WebEx /In-person
Requirement ID: SGA_HD761_AV


State of Georgia Dept. of Public Safety

Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate''s degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Preferred skill set:

Good hardware knowledge/troubleshooting on PC''s, Laptops, and printers/copiers
Knowledge of Ghost Imaging software
Active Directory
Windows XP, 7, 10
Remote software
VPN Software
SCCM experience

Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety. Candidate must be able to pass a full background investigation and polygraph with this state agency.


V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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Client : State of Georgia Dept. of Public Safety