Job Description :
Role: Help Desk
Location: Milwaukee, WI
Duration: 6 Months

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Qualification Rating
Must Have
Administration - Customer Service
Initiate and process telephone service requests (move/add/change Create telecom vendor orders (lo 1 years
Phone based technical support 1 years
Remote Desktop Management Tools 1 years
Respond to customer requests (verbally and in writing) 1 years
General Competencies
Ability to communicate effectively with both executive leadership, peers, and application users 1 years
Ability to evaluate customer needs effectively and evidence of using good judgment. 1 years
Ability to log, organize and prioritize work 1 years
Ability to perform Help Desk services 1 years
Analytical/problem solving skills 2 years
Awareness of IT infrastructure 1 years
English Communication Skills 1 years
Excellent Communication Skills 2 years
Excellent customer service skills and orientation. 2 years
Excellent oral and written communication skills 2 years
Valid State of Wisconsin Drivers Liscense Yes
Written communication 2 years
Information Technology - Commonly Used Software
Have knowledge and experience of Windows, PC based work processing, scheduling, spreadsheet, email, 2 years
Information Technology - Desktop Support
A+ 0 years
Active Directory Tools 1 years
Dell Computers 0 years
Desktop Management (LANDesk, SCCM, etc 0 years
Experience troubleshooting technology support issues 1 years
Remote desktop support tools (RDP, SCCM, etc 0 years
Information Technology - Internet Tools
Email Clients - Outlook 0 years
Information Technology - Operating Systems
MS Windows 7 0 years
Information Technology - Software
MS Windows 7/Windows 10 – System Configuration/Upgrade 1 years