Job Description :
DTS is looking for Help Desk for our direct client Position in Lansing, MI.
Short Description:
Tier I operator that serves as a primary resource for enterprise monitoring, incident management &computer operations resp for systems that run critical applications, systems, networks, and infrastructure at multiple sites. Different shifts available
Required Skills
Work cooperatively with others in a team environment to meet the expected levels of customer service.
Ability to understand and follow detailed written and oral instructions.
Ability to explain instructions and guidelines to others effectively.
Ability to communicate effectively.
Knowledge of data communications networks.
Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment
Ability to identify and resolve problems associated with operating system malfunctions.
Ability to determine work priorities.
Ability to perform the most complex information technology technician assignments.
Ability to work under stressful conditions.
Ability to use Microsoft Office products
Experience with computer room environmental and/or Help Desk
Desired Skills
Ability to operate information systems input devices.
Ability to conduct training and informational sessions.
Ability to key in coded information and instructions.
Experience working in an Enterprise Monitoring Environment
Please forward your resume to
Contact Meenakshi