Job Description :
Title: Help Desk Analyst
Location: Atlanta, GA, United States
Length and Terms: Long term - W2 or C2C
Job description:
* Government Agency - Candidate must be willing to sign a background check consent form at the time of submission
The successful candidate will be responsible to provide technological and helpdesk support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. The IES Help Desk Analyst will research and document system problems and procedures, provide problem resolution to user/customers, develop and write user updates for the systems.
Qualifications
Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
Required skills:
Experience working in help desk and/or customer service environment
Superior ability in oral, written and interpersonal communications
Experience working in a team environment and superior ability to commit to a team effort
Strong analytical skills. Experience in analyzing and identifying problems and ensuring their
correction.
Must be self-motivated and able to work independently within a team environment.
Experience with User Acceptance Testing
Experience with MS Office
Knowledge of call center telephony and technology
Knowledge of customer service principles and practices
MS Access