Job Description :
Client: State of NJ - Direct
Rate: $40/hr on C2C
new position 03/05 - snj_hda_578
Job Title: Help Desk Analyst
Location: Trenton, NJ
Duration: 3+ Months
Position Type: Contract
Interview Type: In-Person
Position Description:
Technical Support Specialist - This role will provide helpdesk tier 1 and tier 2 response and resolutions. Helpdesk tickets will include both application support and infrastructure support. This position will be supporting 10+ enterprise applications across 5000+ end users. This position also has a training element to it, as this role will be responsible for providing both training and technical assistance. Finally - this position will have a data cleaning element to it. This will require data entry and cleanup processes.
Skills Required:
· Strong Communication Skills
· Strong Analytical Skills
· Strong Skills in Microsoft Productivity Software (Word, Excel, Outlook, PowerPoint, Visio)
· Computer networking skills
· Computer hardware troubleshooting skills
· Strong data entry skills
Skills Preferred: Training documentation design Technical exposure to databases, data dictionaries and functional requirements documents Proficiency with Adobe Professional Proficiency with Adobe Photoshop Comfortable teaching end-users best practices for testing/QA.
Experience Required:
· Experience conferring complex technical explanations to end users using clear and understandable language
· Experience with generation of fillable forms and data collection techniques
· Experience with screen capture software
· Experience with task management / bug management documentation systems (i.e. JIRA, Basecamp, Redmine)
· Experience documenting technical issues and bugs
· Experience answering end-user requests Experience triaging helpdesk tickets
Experience Preferred:
· Experience writing user acceptance test scripts
· Experience coordinating and performing user acceptance testing
· Experience participating in application integration testing
· Experience creating test data
Education Required: 2 year degree from accredited College or University
Additional Information:
Candidate must be willing to work in Trenton NJ, Mercer County.
Candidate must be aware that this position is a 40 hour work week with unpaid lunch
Candidate must be willing to sign a non-disclosure document for HIPAA compliance.
Candidate must be aware that parking expenses are the candidate's responsibility.