Job Description :
Consultant Title: “Help Desk Consultant”
Location: Madison, WI
Duration: 12 months

Note: Looking for Locals or near by locals to Wisconsin.

Core Qualifications
Must have solid phone/soft skills and customer service experience.
Ability to maintain composure with end customers.
Ability to follow-through on expectations tasks and ensure work assignments are completed.
Ability to effectively communicate, both orally and in written form.
Experienced working in a deadline-driven environment, handling and prioritizing multiple tasks.
Excellent conceptual, problem solving, and analytical skills.
Ability to work independently or as a member of a team on complex tasks.
Demonstrated competency in documenting solutions for both technical and functional audiences.

Duties and Responsibilities
Provide Services and TS through Customer Service
Work with Tier 2/3 staff in a professional manner
Support PC troubleshooting/imaging
Work with documentation specialist
Assess needs of customers.
Work independently.
Participate as a team member to achieve successful business process.
Communicate status to management and teams.

Desired Behaviors
Display energy and initiative in solving problems
Follow all possible avenues to get the job done
Adaptable – undertake a variety of tasks willingly
Work effectively with a variety of personalities and work styles
Quality – demonstrate appropriate quality and thoroughness in their work
Decisive – ability to make decisions quickly when faced with multiple options
Ability to influence others in decided course of action
Integrity – act with personal integrity at all times
Professional – work with their teams’ processes
Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off.
Have a positive “can-do” approach to work
Proactive – operates with and communicates to all stakeholders and co-workers
Meets commitments and is upfront and proactive in communicating when goals are in jeopardy
Analyze issues, proposes solutions, and then takes ownership of the execution of solutions
Work effectively with a variety of personalities and work styles
Ability to prioritize issues and resolve them
Act with integrity at all times

Education and Qualifications
Experience in Help Desk environment
Minimum of High School Degree (prefer course-work beyond High School)
Experience in imaging PC Hardware and troubleshooting desktop software
Use of service management systems for incident tracking