Job Description :
Job Title: Help Desk Analyst
Location: Harrisburg, PA
Duration: 3 Months
Position Type: Contract
Interview Type: In-Person
Required Skills:
· Computer Information Systems associate’s degree or technical school equivalent Required
· Microsoft Windows Operating Systems Required 3 Years
· MS Windows 8.1 Required 6 Months
· 2013 Microsoft Outlook, Word, & Excel Highly desired 3 Years
· Experience and Support with Microsoft Internet Explorer Required 1 Years
· Experience and Support with Personal Computer desktop, laptop and tablet Required 3 Years
· Experience and Support with printers Required 1 Years
· Microsoft SharePoint Nice to have
· Experience and Support with Google Chrome and Mozilla Firefox Nice to have
· Visual Basic Nice to have
· Active Directory Nice to have
· MS Windows 10 Highly desired 6 Months
· Windows Server Nice to have
· Systems Center Configuration Manager Nice to have
· Networking (wired and wireless) Nice to have
· Microsoft Access & PowerPoint Nice to have
Job Description:
Help Desk Analyst - 5 plus years field experience.
The Helpdesk Analyst resource will provide support to Treasury end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.
The agency has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. The agency is implementing Windows 10 on approximately 450 clients. Treasury in-house software, other PA state agency software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues.
To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.
Excellent verbal and written communication skills are required for this position.