Job Description :
Position:Help Desk Analyst - 52115

Interview: Onsite only- local candidates.

Columbus, Ohio

Requirement Description: HDA1 to help IT Automate and implement new
technology to assist with keeping the desktop environment current and
running optimally.

This position will function as a highly skilled HDA with specific

responsibilities that include:

1. Understanding of Desktop Support and Software Licensing Services.

2. Uses creativity and innovation to automate and streamline processes
and procedures.

3. Understands customer support, likes to work with people and can
ensure that the customer is satisfied.

4. Ability to troubleshoot in a high level systematic way. Ability to
identify issues and research cause.

5. Experienced in building, setup and removal of desktop equipment
(PCs, laptops, imaging phones, peripherals, software, etc

6. Tracks and orders computer supplies (cables, power supplies, docking
stations, etc

7. Troubleshoots basic network, software, printing and/or installation
problems

8. Responsible for inventory of desktop equipment (new equipment,
disbursement/assignments, quarterly reviews)

9. Supports staff hardware moves for facility reorganization.

10. Experience with ServiceNow and Knowledge Base preferable.

11. Consultant must be available to work a standard 8 hour shift between
the hours of 7AM and 5PM. (Expect regular changes to either the earlier or
later shift

12. Consultant must be punctual and reliable: arriving at work on time
is essential and required as this is a Customer Service Environment.

Experience:
1. Strong communication/leadership skills.

2. Strong influence, collaboration and negotiation experience.

3. Ability to collaborate with supporting resources across business
and/or functional lines.

4. Have excellent oral and written skills/possess strong meeting and
work session facilitation skills.

5. Act as the escalation point for high priority support issues.

6. Ability to interpret end user license agreements.

7. Have the ability to work independently and as part of a team, the
ability to manage time and resources to meet assigned deadlines (Service Now
Tickets

8. Have strong understanding of prioritization stemming from the
elicitation of system and/or user requirements.

9. Have excellent organizational skills, proven analytical, planning,
problem solving, and decision-making skills.

10. Must be knowledgeable in the English language/speak clearly and
understandably use the English language.

11. Ability to understand and follow processes established for the
Service Desk.

Mandatory Requirements/Time 1. 1 Year IT experience.

2. 1 Year Troubleshooting experience.

3. 1 Year experience documenting procedures.

Desired Skills/Time . Experience using Express Metrix is desired.

. Retail customer service experience is desired
             

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