Job Description :
Job Title: Help Desk Analyst
Location: Atlanta, GA
Duration: 10 Months
Position Type: Contract
Interview Type: In-Person
Required Skills:
Type Qualification Competency Experience Required
Skills Communication skills both verbal and written Advanced 4-5 yrs Yes
Skills Microsoft Access Advanced 3-4 yrs Yes
Skills MicrosoftOffice Advanced 4-5 yrs Yes
Skills Presentation skills Advanced 3-4 yrs Yes
Skills Team work Advanced 4-5 yrs Yes
Job Description:
The Georgia Department of Human Services (DHS), Office of Information Technology is seeking qualified candidates for the position of Integrated Eligibility System (IES) Helpdesk Analyst-Customer Application Support.
The Contractor IES Help Desk Analyst-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. The successful candidate will provide support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance.
Qualifications:
Bachelor''s degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent
Preferred Qualifications:
Experience working in help desk and/or customer service environment
Superior ability in oral, written and interpersonal communications
Experience working in a team environment and superior ability to commit to a team effort
Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
Must be self-motivated and able to work independently within a team environment.
Experience with MS Office
Knowledge of call center telephony and technology
Knowledge of customer service principles and practices
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