Job Description :
Help Desk Analyst

Duration:12+ months
Rate: ALAP
Location Atlanta , GA

Last Date : 6/27/2018

Responsibilities of the Help Desk Analyst Include:
Provide assistance hardware and software assistance to users via phone
Provide support to Windows OS laptops and desktops
Utilize the Remedy ticketing system to assign tickets and track status
Re-set passwords in Active Directory
Troubleshoot workstation connectivity
Triage user issues and assign issue via Remedy to next level support staff.
Assign tickets to internal and external support staff

Required Skills/Experience:
3+ years'' professional experience providing support via phone
Hands on knowledge in resolving issues with PC’s, Laptops, and Printers
Strong working knowledge of Windows 7, 10 and XP Operating Systems
Experience utilizing Remedy ticketing system
Experience utilizing Active Directory

Certification/Experience:
Microsoft MCP
             

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